## Problems List - Can't find anything - Not collaborative - Too much noise not enough signal - Our company intranet is under utilized - Our business heavily relies on Excel but most employee-designed spreadsheets are sluggish and difficult to understand. - Team members aren't collaborating enough - Our transition to Work From Home has made collaboration and project management more difficult - Employees express a lack of communication despite executives' best efforts - Employees spend too much time looking for information, files, and answers - Employees and departments are gatekeeping data - Departments spend too much time fielding common questions with established answers - Our company sends too many emails - Our operations lack clearly defined policy and procedure - Our teams lack mission-driven focus - No one can ever find our logos or colors. - Our company lacks clearly defined objectives - Our company has clearly defined objectives but lacks the means to communicate them - Departments often experience "brain drain" when an employee resigns. - Virtual meetings are often long and unproductive - Managers ignore monthly reports - Managers find it difficult to make informed business decisions in a timely manner. - Employees often use unauthorized tools to get work done. - Teams are often locked out of vital accounts when an employee leaves. - No one reads their emails anymore. - Emails have become too long and complicated. - Things get lost in email often. - Email is our primary method for dispersing information - Internal PowerPoint presentations are often difficult to follow. - Word documents often contain outdated information. - No matter what we do, no one will use the resource hub. - Onboarding new employees is a clunky and manual process. - New employees often describe their first week at the company as "thrown in with the sharks." - Marking emails as "urgent" has lost its meaning - Projects lack clear beginnings and ends. - Your intranet has not improved resource discovery. - Communication is buried and ignored. - Can't find anything - Outdated - Everyone is shouting for attention to their important thing - Everything is underlined, bold, red, and flagged urgent. - Communication is still a weak spot. ## Needs List - Improve communication - Improve resource discovery - Automate processes - Establish etiquettes around email and other communication - Reduce wasted time looking for things ## Solutions - Training - Design - Manifestos - Culture ### Features - Guiding and governing documents ### Benefits - Reduced the knowledge work deficit - Reduced time spent on one-off training and support - Strengthen collaboration